DC-unlocker.com user agreement (CGV)

Welcome to our Web site. By using our site and software, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site and software.

Description of service

DC-unlocker.com provide modem and phone unlock service that is done by using DC-unlocker software.

Registration

Our services are available only to registered users. User becomes registered after payment for service is done. Username and password (account details) are sent to user's provided e-mail.

Payment and prices

Unlock prices are displayed in credits. Credit prices can be found at dc-unlocker.com/buy/prices.

Payment done using web page are accepted only. Payment can be done only by provided payment methods. Only verified Paypal accounts are accepted.

Payment terms

100 percent payment in advance. Service will be provided after payment received.

Cancelation of service

If service had not been used (credits are on user account) client has a right to cancel it.

Cancelation possibility and time depends from payment method used:

If you want to cancel our service you need to contact us by live support chat from web page and provide requested information.

Refund

If you had not used your credits you can contact us for the refund. Webmoney, SMSpay, Bitcoin and Real time bank transfer payments are not refundable.

Paypal payments are refundable excluding fees. Payment refund can be done within a month after purchase.
Credit or debit card payments over Hipay are refundable. Payment refund can be done within a month after purchase. Only full payment refund can be done.

To receive a refund you need to you need to contact live support and write us payment method you used, payer e-mail, date of payment and amount of credits.

Refund can not be done if:

Refund can be done if problem can not be solved only. 

Member responsibility

If you use this site, you are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password.

Unlocking is legal in most countries, customers receiving any unlocking equipment are required to check local laws before purchasing. DC-unlocker.com are not responsible for any law infringements made by its customers.

Mass usage limitation

Some of our services require special resources. Due to resource limit we must limit our services too. Service that require authorization (bootloader code reading, unlocking new Qualcomm phones and etc.) is limited to 30 codes/unlocks per day or 500 authorizations per year. Limit applies to the user or company and not to a separate dongles. This limit does not apply to modems/routers unlock, flashing or other services that not require authorization. Please contact for support or reseller for mass unlock agreement.

Account block

DC-unlocker has a right to block member account if any monitoring, sniffing, scanning, sharing or dissasembling software is being used when dc-unlocker software is running. Also, account can be blocked if jtag is used at same time when dc-unlocker. Account can be blocked without additional warning if server detects it.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DC-unlocker.com. and protected by copyright laws.

Privacy policy

Please read our Privacy. Our Privacy Policy can be found at: dc-unlocker.com/privacy_policy

Questions and support

All Questions regarding unlock problems, software usage can be directed to our support by contacts provided here: dc-unlocker.com/contacts

DC-unlocker.com is only able to offer support in getting the modem or phone unlocked using the software. Further device configuration is left to user.

Free support for dongles users (new dc-unlocker software versions, files in support area, live support and etc) guaranteed for 1 year. For new dongle users free support period starts after first unlock or other operation done by DC-unlocker. For dongles purchased in 2011 and before, free support ends on June 1 2014, for rest dongle users on October 31 2014.

After purchasing 1 or 2 year support dongle user gets:

If support period ended more than 2 years ago further support can not be purchased.

Guarantee

DC-unlocker.com does not guarantee that all devices will be unlocked. Sometimes modem or phone has been tried to be unlocked before and it’s counter got locked or device has customized firmware. If device relocks after reset, you may repeat unlock with same account – it’s free.

Everything is made to ensure your satisfaction at DC-unlocker.com. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem