"Access Denied"

[cool_mcool]

I have just recently purchased 10 credits as a new user. When I check my login with the software I get "access denied".
Can you please check and advise?

[cool_mcool]

Further to this, my login id is cool_mcool

[Vincentas]

Everything looks ok, you are not blocked. Everything should be ok. If you still receive this message, could you conatc us by live chat?