Bought 2 Units, clicked "unblock link", still "Access Denied"

[unblock301]

Hi there,
Hope you had a great saturday.
I created account "playful" and bought 2 units.
I clicked the "unblock" link sent by email.
In the sofwtare, I still get "Access Denied".
Would you please do a manual unblock?
Thank you very much!
Wishing you a beuutiful day :)

[Vincentas]

Could you write IP address that you are using? Also try to enter your username and password 12345 and press check login. What error do you receive then?

[unblock301]

Hi Vincentas! I am trying to talk to you on chat.
When I put in "12345", I get "wrong username/password".
My IP right now is 115.189.238.230 (but it changes with every mobile connection). If I send you the IMEI for my Sierra USB 301, can you just send me the code?

[Vincentas]

Account unblocked after you have contacted by live chat.